GERMAN SPEAKING SERVICE DESK SPECIALIST

ABOUT THE COMPANY

LITIT, a joint venture between NTT DATA and Reiz Tech, is a company with deep-rooted industry know-how, dedicated to innovation within the IT sector. Its primary focus is delivering high-quality solutions in the DACH region. With a commitment to excellence, LITIT combines the best of German precision, Japanese work ethics, and Lithuanian talent to provide unparalleled IT service and support to its clients.

ABOUT THE CLIENT

Our client is a well-established international company in the financial services sector, recognized for its reliability, innovation, and customer focus. They operate across several European markets, offering a wide range of financial and mobility-related products. The organization places strong emphasis on quality, compliance, and customer satisfaction, ensuring that every interaction reflects their brand values.

ABOUT THE ROLE

We are looking for a dedicated and customer-focused Service Desk Specialist to join our expanding team. This role operates in a shift model, including nights and weekends; however, call volume during these periods is typically low, allowing for a balanced workload.

You will receive structured onboarding, comprehensive training, and access to an established knowledge base (currently being further enhanced). We welcome applications from both students, early-career candidates, and experienced professionals who are interested in working in an international environment and developing their skills in customer support and IT service operations.

RESPONSIBILITIES

• Handle inbound customer calls and service requests in German and English;

• Provide professional assistance using internal knowledge base materials, tools, and procedures;

• Collaborate with team members and other departments to resolve more complex cases;

• Accurately document interactions and solutions in internal systems;

• Contribute to continuous improvement by sharing feedback on recurring issues or documentation gaps.

REQUIREMENTS

• German language proficiency — B2–C1 level (spoken and written);

• English language proficiency — B2 level or higher;

• Willingness and ability to work in a rotating shift schedule (including nights and weekends);

• Strong communication and problem-solving skills;

• Motivation to learn new systems and processes;

• Ability to provide (or obtain) a certificate of good conduct, as the client operates in the financial sector.

• Willingness and readiness to travel as required by project or client needs is expected. This may include occasional domestic or international travel, sometimes on short notice.

WHAT WE OFFER

• Salary range: €2000 - €2300 (GROSS) / month.

• Learning opportunities with compensated certificates, learning lunches, and language lessons.

• Chance to switch projects after one year.

• Team building twice a year.

• Office in Vilnius, Lithuania that offers themed lunches and a pet-friendly environment.

• Remote work opportunities.

• Flexible time off depending on a project.

• Seasonal activities with colleagues.

• Additional health insurance and loyalty days for Lithuanian residents.

• Referral bonuses.

• Recognition of important occasions of your life.